Refund and Dispute Handling Policy

Here at Comino Couture we strive to provide high-quality products/services and excellent customer service. This policy outlines our approach to refunds and dispute resolution.

You may request a refund within14 days of purchase, if the product/service does not meet your expectations or is defective.

How to Request a Refund

To initiate a refund, please contact our customer service team at returns@cominocouturelondon.com with your order number and reason for the request.

Please note that we do not offer free returns  Customers are responsible for all customs fees associated with their return shipments. We strongly advise that you ensure all fees are paid prior to sending your items back to avoid any complications.

Any customised sizing orders as they are made to your size, we can only offer an exchange or store voucher which lasts a year. 

Refund Process:

Once your request is received, we will process it within  7-10 business days. Refunds will be issued to the original payment method.

Dispute Handling

If you have a complaint regarding our products/services, please reach out to us at  returns@cominocouturelondon.com We encourage you to provide details about your experience to help us resolve the issue promptly.
We aim to respond to all disputes within 2 business days

Resolution Process.                                                                                                                               

Our team will investigate the dispute and work towards a satisfactory resolution. If necessary, we may request additional information to assist in this process.

Changes to This Policy

We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting on our website. Please review this policy periodically for any updates.

For any questions or concerns about this policy, please contact us at: 

COMINO COUTURE LONDON LIMITED 86-90 Paul Street, London, EC2A 4NE

Cancelling A Customised Order